Commitment, rigour and continuous improvement are the basic principles that enable us to assure you of our commitment to risk management in order to guarantee you optimum safety.
A Quality and Risk Management Department is at your disposal Monday to Friday from 9am to 6pm on 04 91 23 44 85.
The Almaviva Group's Quality Charter sets out in clear and concrete terms the main guidelines of our continuous quality improvement approach.
Assessing patient satisfaction is part of an ongoing approach to evaluating the quality of services offered to patients. A questionnaire is given to patients when they are discharged. Below is an analysis of satisfaction for 2016 :
In the interests of quality improvement, we would be grateful if you could let us have your comments by completing the satisfaction questionnaire :
A dedicated letterbox is available at reception and in the various departments.
If you would like any information about your rights or discharge formalities, please do not hesitate to contact the admissions office, which will be happy to help.
In addition to the Discharge Questionnaires, you can express your opinions, comments and suggestions about the care you have received. You can request a meeting with the Department Manager or the Director of Care. You can fill in a complaints form.
Since 2008, the HAS has been developing and generalising the collection of data and information from all healthcare establishments. These indicators give a picture of the level of quality and safety of care achieved by each establishment and enable national comparisons to be made.
The results are available to users on the Ministry's website Scope SANTE.
See also mandatory publication form.
The certification procedure is carried out every 4 years by the Haute Autorité de Santé (HAS): an independent public authority providing scientific and medical expertise. Its aim is to provide an independent assessment of the quality of a healthcare establishment's services.
This applies to all activities, including the organisation of care, medico-technical services, hotel and logistics services, management policy, quality and risk management.
For our patients, this is the officially established guarantee of a high level of quality and safety in medical, health and hotel care. This assessment procedure boosts continuous improvement in the quality and safety of care within the establishment by :
Official HAS reports are published on theHAS website .
The Clinique Juge pursues a policy of risk control and management within its establishment in order to anticipate and/or minimise the damage and undesirable events that may occur to patients, visitors, professionals or the property of the health establishment.
Vigilance measures form the basis of health safety at national level, as well as in our establishment.
They concern :
In addition to these health vigilances, the clinic has a policy of managing patient identity, steered by the Identity Vigilance Unit.
The clinic takes part in patient safety weeks, which are annual awareness-raising events for patients and professionals, organised by the Ministry and now part of the national patient safety programme.
In terms of personal data protection, an Almaviva Santé policy is applied at the clinic, and teams are trained and made aware of the risks of loss, theft or infringement of personal data. You can access the data protection policy by clicking here.
To find out about your rights with regard to personal data, click here .
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
From the A51 motorway > Pardo Carénage tunnel Sainte-Marguerite/Mazargues/Menpenti exit
From the A50 motorway > first exit Boulevard Vincent Delpuech
Tél : 04 91 23 44 00
Fax : 04 91 23 44 84
Prise de rendez-vous EOS : 04 91 23 63 23
116, Rue J. Mermoz
13008 Marseille
