Main reception: 116 rue Jean Mermoz
Opening hours :
The nursing staff's mission is to provide you with the most dedicated care and to give you the help, support and comfort you may need. Don't hesitate to call on them. Staff are identified and their professional clothing is colour-coded to identify their function.
Identitovigilance is a system for monitoring and managing the risks associated with patient identification. Consequently, for the safety of each patient throughout their stay:
A checklist guide for patients in the operating theatre has been drawn up by the user representatives. This document aims to encourage your participation by informing you about this process. The repeated checks on your identity and the nature of the operation should not worry you ; on the contrary, they should reassure you that the precautions taken are rigorous.
Your personal data is collected throughout your treatment. It is stored securely on our information systems in compliance with the General Data Protection Regulation (RGPD). You can find the RGPD information note here.
If you would like to know your rights as a user, you can consult our Patient rights and information section.
The nursing staff, accompanied by the algology nurse, are committed to managing your pain using special equipment and to giving you all the information and support you need.
The nurses will help you to assess your pain, so thatyour treatment can be adapted if necessary. Your participation is important, because the more information you can provide about your pain, the more quickly and effectively your carers will be able to relieve you.
A Pain Management Committee (Comité de Lutte contre la Douleur - CLUD ) is in place within the hospital toorganise and coordinate the fight against pain.
If you have any questions, please do not hesitate to ask the department manager. You can also find the Ministry of Health's information sheet on pain here.
Menus are prepared with the utmost care, taking into account medical prescriptions relating to different diets and your dietary restrictions (religious or otherwise).
If you are on a diet, please tell the nurse as soon as you arrive.
In order to comply fully with medical prescriptions, we recommend that you do not bring any food or drink to patients without prior authorisation from the surgeons or the nurse in charge of the ward. The consumption of alcoholic beverages is strictly forbidden in the establishment.
Hot and cold drinks dispensers are available throughout the clinic.
In the event of fire, staff are trained to ensure your safety. Notify them immediately of any outbreak of fire.
Instructions and evacuation plans are posted in all public areas and in your room.
It is forbidden to possess firearms or weapons, illegal substances, alcohol or any other dangerous substance. You will be asked to hand over any flammable products to the staff.
Silence is one of the keys to patient comfort and recovery. It is therefore essential throughout the clinic. You and your visitors are asked to respect it.
Nursing staff are on duty 24 hours a day, and you can always call on them if you need to, thanks to the doorbells at the head of your bed.
In the interests of patients and in accordance with decree no. 2006-1386 of 15 November 2006, smoking is strictly prohibited in the establishment and its annexes. The premises are equipped with smoke detectors, and you will be held responsible if you set off the alarm or fire-fighting devices.
In your room, you will be able to use a telephone to access the telephone network directly, by dialling the personal code allocated to you by the admissions office.
You will be billed for the cost of your telephone units when you leave.
All rooms are equipped with a telephone.
To respect the peace and quiet of other patients, please put your mobile phone on silent mode.
All rooms are equipped with a television with remote control. If you would like to have access to this service, please contact the general reception desk (on admission or by dialling 9). Billing is by the day. For private rooms, television is included in the room price.
WIFI is included in the price of private rooms and billed in double rooms. The code can be obtained from the clinic reception desk.
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
From the A51 motorway > Pardo Carénage tunnel Sainte-Marguerite/Mazargues/Menpenti exit
From the A50 motorway > first exit Boulevard Vincent Delpuech
Tél : 04 91 23 44 00
Fax : 04 91 23 44 84
Prise de rendez-vous EOS : 04 91 23 63 23
116, Rue J. Mermoz
13008 Marseille
